Universal Containers manages internal projects by department using a custom object called Projects. Only employees in the project’s respective department should have view access to all of the department’s project records. If an employee changes job roles and moves to another department, the employee should no longer have access to the projects within their former department.\nWhich two options will meet these requirements assuming the organization-wide default for Projects is set to Private? (Choose two.)

Universal Containers has a customer base where many customers have the same or similar company names. Which functionality should be configured to improve an end user’s search experience? (Choose two.)

The previous administrator of Cloud Kicks’ (CK) Salesforce Organization used text as the field type when creating new custom fields. CK’s current roadmap requires a project that will clean this up during the Lightning migration.\nWhich three field types should be considered to keep better track of contact information fields? (Choose three.)

What is a true statement when deleting a dashboard?

Universal Containers wants to allow internal users to create community users for their customers. Which action should the internal users take to accomplish this?

What should a developer use to define a many-to-many relationship in the schema for a custom object?

What feature should a consultant recommend to ensure that users only see the fields relevant to their job functions?

Which statement is true about custom metadata types?

Universal Containers needs to ensure that when a custom record is created, a specific field is automatically populated based on the value in another field. What should be used to accomplish this?

What are two characteristics of roll-up summary fields? (Choose two.)

Universal Containers wants to implement a real-time chat solution that allows customers to interact with support agents from their computers and mobile devices. The solution should also provide agents with a transcript of the chat after it has ended.\nWhich Salesforce feature should a consultant recommend?

What are two advantages of using custom metadata types over custom settings? (Choose two.)

Universal Containers needs to ensure that the Account Owner field cannot be changed on the Account once it is set during creation. What is the recommended way to enforce this requirement?

Universal Containers has a custom object called Invoice__c. When the Status__c field is changed to 'Paid', a child Payment__c record should be created automatically. What automation tool should be used?

Which two statements are true about master-detail relationships? (Choose two.)

Universal Containers uses a custom object called Job__c to track work orders. The company wants to ensure that only users with the Field Service profile can create Job__c records.\nWhich feature should be used to meet this requirement?

What are two benefits of using a before-save flow instead of an after-save flow? (Choose two.)

Universal Containers wants a way to automatically assign cases to a queue based on the case origin.\nWhich automation tool should be used?

Which two features are available when using the Custom Object Import Wizard? (Choose two.)

What is true about a junction object in Salesforce?

Universal Containers would like to show different values to different groups of users in a custom picklist field. What should be configured?

Which statement is true about an External ID field? (Choose two.)

Universal Containers needs to update a field on an Account when an Opportunity Stage is changed to Closed Lost.\n\nWhich two should be used to accomplish this requirement? (Choose two.)

Which three standard component types are available in Lightning App Builder? (Choose three.)

Universal Containers wants to collaborate with its customers within Salesforce, and has decided to enable the Allow Customer Invitations Chatter Setting.\nWhat permission is granted to Customers when invited to a Chatter Group?

The VP of Sales has requested that Account Site information should be visible on all Opportunity records. What is the recommended solution to meet this requirement?

A business user wants a quick way to edit a record’s status and enter a custom due date field from the record’s feed in Salesforce Mobile App.\nWhat could be used to accomplish this?

Which three statements are true about Master‑Detail relationships? (Choose three.)

Universal Containers wants sales reps to get permission from their managers before deleting Opportunities. What can be used to meet these requirements?

Sales Managers at Universal Containers would like to standardize what information Sales Reps are gathering. Sales Reps want recommendations, sales strategies and to know what key fields need to be completed at each step of the sales process on the opportunity record.\n\nWhat feature should an app builder use to provide this functionality?

Which three Salesforce functionalities are ignored when processing field updates in workflow rules and approval processes? (Choose three.)

An app builder has been asked to integrate Salesforce with an external web service. The web service must be notified every time an Opportunity is Won.\n\nWhich two can satisfy this requirement? (Choose two.)

Universal Containers needs to ensure that users working on Lightning Record Pages see different sets of Lightning components based on their profile.

What should an app builder use to collect feedback from customers logging into a partner community?

Universal Containers wants to automatically archive closed cases to the knowledge base when they are marked as 'Solved'. What tool should be used?

Which two features can be used to prevent duplicate records when creating Accounts? (Choose two.)

Which two ways can an app builder grant object-level access to users? (Choose two.)

The CFO wants to make sure that a deal with more than a 40% discount gets approved by the VP of Finance before a quote is sent to the customer.\n\nIn which two ways can this be accomplished? (Choose two.)

What feature can an app builder use to automatically assign cases that have been open longer than three days to the next support tier?

A custom field on an account is used to track finance information about a customer. Only members of the Finance Team have access to this field. However, the business wants to allow one customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances.\n\nWhat is the recommended solution to grant the customer service agent access to the field?

Universal Containers has created the custom objects Candidate and Interview in Salesforce to track candidates and interviews respectively. The company wants to track the total number of interviews a candidate has gone through on the candidate record without writing any code.\nWhich two actions should an app builder take to accomplish this requirement? (Choose two.)

Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings.\nWhat statement is true about the visibility of custom tabs in Enterprise Edition?

Which two report formats can be used as a source report to configure a reporting snapshot? (Choose two.)

In Salesforce Classic, Universal Containers provides access to Salesforce for their Customer Support and Sales Operations teams. Management wants to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to their team’s function.\nHow can this requirement be met?

Which two should be considered when creating unmanaged packages? (Choose two.)

Universal Containers wants to optimize routes for its traveling service personnel. What is the recommended solution to meet this requirement?

Universal Containers is setting up Salesforce for the first time. Management wants the sales and marketing teams to have different navigation menus in the Salesforce Mobile App.\n\nWhat option is available to an app builder to satisfy this requirement?

An app builder wants to show Groups as the last navigation menu item in the Salesforce Mobile App. However, the app builder is not able to select Groups as one of the items on the drop-down menu.\n\nWhat could cause this?

Universal Containers wants to automate a business process using workflow. They are aware that workflow rules may cause recursive behavior, and as a result certain actions will only cause workflow rules that didn’t fire previously to be retriggered.\n\nWhat workflow action might cause this behavior? (Choose two.)

A new custom object called Invoices needs to have an invoice date for the date and time it was invoiced. What field type should be selected for this?

The VP of Sales at Universal Containers wants to have a set of screens to guide the inside sales team through collecting and updating data for leads.\n\nHow can the app builder accomplish this?

The Director of Marketing has asked the app builder to create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units.\n\nWhat function should be used to return today’s date for calculating the difference?

Which of the following are types of developer sandboxes environment types in Salesforce? (Choose four.)

Universal Containers requires e-mails to be sent to additional recipients when a workflow e-mail alert is triggered from the case object.\n\nWhich two field types need to be added to the case object to allow additional recipients on the e-mail alert? (Choose two.)

Universal Containers needs the ability to generate proposal documents. All the data required for a proposal resides in a custom object.\n\nWhat is the recommended solution?

What is a user case for validation rules?

Which two options are available to an app builder when defining an object-specific Create Record custom action? (Choose two.)

At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The app builder would like to change this to a lookup field, but is not able to do so.\n\nWhat could be causing this?

A manager wants to calculate the number of days since an account was last contacted through e-mail. What field type should be used to accomplish this?

Universal Containers needs to flag Leads with one or more business areas. They need to add a field to capture these to the Lead Record. There is no need to report on this field.\n\nWhat is the appropriate field type?

Universal Containers has two types of customer support processes: Platinum and Diamond. The app builder created separate record types for each process on the Case object. The customer support team should not be able to create new cases with the Diamond record type.\n\nHow should this requirement be met?

Universal Containers sells to three different types of organizations: Partner, Enterprise, and Small Business. Some of the information collected about each organization overlaps; however, there are also unique attributes to each type of organization that need to be tracked, some of which are required.\n\nWhat solution meets these requirements?

The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce. The team needs to avoid creating duplicate records.\n\nWhich two actions should be taken to meet this requirement? (Choose two.)

Cloud Kicks (CK) is finding sales reps are inconsistent in data entry when deals are won. CK requires that custom shoes are shipped within two weeks after the close date. A custom field called Scheduled Ship Date on the opportunity records the ship date.\n\nHow should the app builder ensure this field is properly filled out before setting the opportunity to closed won?

Universal Containers is rolling out a new opportunity review process. Regional managers will need to edit opportunities for their subordinates, but not for other groups. Managers and users should be able to view all opportunities.\n\nWhich two approaches are recommended to meet their requirement? (Choose two.)

Which two relationship types can be defined with external objects? (Choose two.)

Which two are capabilities of Schema Builder? (Choose two.)

Which two features can extend record access beyond the organization-wide defaults? (Choose two.)

Universal Containers needs to send an Outbound Message to an external system when a record has been updated.\n\nWhat is the recommended feature to meet this requirement?

Universal Containers wants to display a message when an opportunity close date is less than 60 days in the future.\n\nWhat can be used to display different text on the opportunity record depending on the number of days until the target close date?

Which three are true about converting a tabular, summary, or matrix report to a joined report? (Choose three.)

Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings or permission sets.\n\nWhat is the setting for the visibility of custom tabs?

Representatives at Universal Containers uses Salesforce to record information for new Leads. When new prospects are added, an outbound message is sent to SAP with the Lead’s information.\n\nWhat automation process will accomplish this without writing any code?

Users at Universal Containers need to be able to quickly create a Resource record from the Project record’s Chatter feed.\n\nHow should the app builder define this functionality?

A sales manager would like to look at an Account record and view charts of all the related open opportunities, closed/won opportunities, and open cases.\n\nHow many report charts can be added to the Account page layout to meet this requirement?

Which three field types should be referenced by a Roll-Up Summary field using SUM? (Choose three.)

When an opportunity close date is delayed by more than 60 days, the manager and the VP of Sales must approve the change.\n\nWhich two solutions will meet the requirement? (Choose two.)

Universal Containers wants to streamline its data capture process by linking fields together. UC wants to do this so that the available values on dependent fields are driven by values selected on controlling fields.\n\nWhich three considerations support the stated requirements? (Choose three.)

Universal Containers has a junction object called Billings with a primary Master-Detail relationship with Accounts and a secondary Master-Detail relationship with Orders. The app builder has a requirement to change the primary Master-Detail relationship to a Lookup.\n\nWhat happens to the secondary Master-Detail relationship with Orders?

Which two statements are true when a new full sandbox is created? (Choose two.)

When is it recommended to refresh a Full sandbox?

Which capabilities should an app builder consider when creating custom report types?

Universal Containers wants to automatically assign a specific permission set to new users. Which two actions should be completed in order to meet this requirement? (Choose two.)

The VP of Account Management at Universal Containers has requested that all Contacts’ mailing postal codes match the associated account’s shipping postal code.\n\nHow can this be enforced using validation rules?

Which two behaviors may occur if workflow rules are reevaluated after a field change by a field update? (Choose two.)

Which two are true statements about record types? (Choose two.)

Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplish this with minimal clicks on the Salesforce Mobile Application.\n\nWhich two solutions should be recommended in order to meet this requirement? (Choose two.)

The app builder at Universal Containers has been asked to ensure that the Country field on the Account object is captured as the two-letter abbreviation.\n\nHow can the app builder satisfy this requirement?

An app builder has been requested to extend record access beyond the organization-wide defaults configured. Which two features satisfy this requirement? (Choose two.)

Universal Containers sales reps can modify fields on an Opportunity until it is closed. Only the Sales Operations team can modify the Post-Close Follow-up Date and Post-Close Follow-up Comments fields.\n\nHow can these requirements be met?

Universal Containers has purchased a Lightning Component on the AppExchange. In which two areas can these Components be utilized? (Choose two.)

Universal Containers uses a custom object to track Projects. When the status of a Project is changed from \"In Progress\" to \"On Hold\", the business wants the Project owner to be automatically assigned to an \"On Hold\" queue.\n\nWhat capability can be used to accomplish this?

A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field.\n\nHow can this visual indicator be displayed?

Universal Containers is importing 10,000 contact records in Salesforce. They want to avoid duplicate records from being created during the import.\n\nHow can this requirement be met?

A new custom object is being created with a private sharing setting. The business wants to share individual records with specific people or groups of people on a case-by-case basis.\n\nWhich three options does the business user have to manually share individual records? (Choose three.)

When configuring a record type, an app builder can configure the available value of a picklist field for the page layout.\n\nWhich two Opportunity standard fields are available to be configured directly in the Opportunity record type? (Choose two.)

Which two are key considerations when using Unmanaged packages? (Choose two.)

In Salesforce Classic, which three use cases can be accomplished using a custom link? (Choose three.)

An app builder needs to change the data types of a few custom fields. The app builder is not able to delete and recreate any of the fields, nor modify any Apex code.\n\nWhat data type change will require the app builder to perform additional steps in order to retain existing functionality?

A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts.\n\nWhat could be used to accomplish this?

An app builder has been asked to provide users a way to identify a Contact’s \"Preferred Contact Method\" directly on the Contact record. Users need to be able to identify whether a phone number or an e-mail is the Contact’s preferred communication method.\n\nWhat field type will allow the app builder to accomplish this with the fewest fields possible?

Universal Containers uses a private sharing model for opportunities. This model cannot be changed due to a regional structure. A new sales operations team has been created. This team needs to perform analysis on Opportunity data, and should have read and write access to all Opportunities.\n\nWhich two are recommended solutions for the app builder to give the users appropriate access? (Choose two.)

Universal Containers has a requirement that an Opportunity should have a field showing the value of its associated account’s billing state. This value should not change after the Opportunity has been created.\n\nWhat is the recommended solution to configure this automation behavior?

Universal Containers conducts evaluations of its sales reps using a custom object consisting of numerical scores and executive comments. The company wants to ensure that only the sales reps, their managers, and their manager’s executives can view the rep’s evaluation record, but the reps should not be able to view the executive comment fields on their review.\n\nHow can these requirements be met?

Which two statements are true about field update actions from workflow rules and approval processes? (Choose two.)

Which two objects can be members of a Campaign? (Choose two.)

At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based on the case priority. High-priority case should be flagged red, medium-priority should be flagged yellow, and low-priority cases should be flagged green.\nWhich two formulas will accomplish this requirement? (Choose two.)

The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of \"New\" for more than four business hours.\n\nWhich two automation processes should be used to accomplish this? (Choose two.)

Which three statements are true about converting a Lead? (Choose three.)

The organization-wide default for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for a subordinate. However, the Supervisor still cannot view records owned by the subordinate.\n\nWhich two issues are preventing the Supervisor from viewing records owned by the subordinate? (Choose two.)

A custom object named Assignment has private sharing setting that grants access using hierarchies. The organization has a role hierarchy where each Territory Manager reports to an Area Manager, who reports to a VP of Sales. The VP of Sales is at the top of the role hierarchy. A user who is in the Area Manager role creates a new Assignment record.\n\nWho can see this record?

The app builder at Universal Containers has been asked to ensure that when an Opportunity record exceeding $20k is being saved, details have been captured in the Comments field. What can be used to meet this requirement?

The VP of Marketing wants to broadcast an e-mail to 10,000 contacts in Salesforce on a regular basis, but realizes Salesforce’s mass e-mail functionality has a limitation on the number of e-mails that can be sent each day.\n\nWhat action should the app builder take?

An app builder is loading data into Salesforce. To link new records back to the legacy system, a field will be used to track the legacy ID on the Account object. For future data loads this ID will be used when upserting records.\n\nWhich two fields attributes should be selected? (Choose two.)

Which two are features of Schema Builder? (Choose two.)

Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it’d be helpful to other users.\n\nWhich tool would you use for the following use case?

When an opportunity has a discount of more than 40%, notify the CEO via e-mail and request sign-off. Provide a way for the CEO to leave comments.\n\nWhich tool would you use for the following use case?

When an opportunity closes, close all activities related to that opportunity automatically and create a renewal opportunity.\n\nWhich tool would you use for the following use case?

As an account’s expiration approaches, send recurring e-mail notifications to the owner (2 weeks before, 1 week before, 3 days before, and 1 day before).\n\nWhich tool would you use for the following use case?

You can configure access to data at all of the following levels, except .

You can secure data at the organization level, using all of these methods, except .

Which of these is not a method for controlling record-level access?

How can you control object level access? (Choose two.)

Where can a Standard Lightning Component be placed in the Lightning app builder tool?

Universal Container’s app builder needs to display an account’s rating on all contacts related to that account. Which formula is valid in a text formula field on the contact to display the appropriate value? (Choose two.)

Universal Containers has limited in-house development resources, but would like to support online payment processing for its products. What is the recommended solution to meet this requirement?

Universal Containers needs to create a roll-up summary field on a custom object that counts the number of related records on another custom object. What type of field must exist before the roll-up summary can be created, and where should it be located?

Universal Containers needs to set the record type for a converted lead’s Account, Contact, and Opportunity based on the user who is converting the lead. How can this be accomplished?

Which of these statements is true for Lightning Connect?

Which of these is NOT an appropriate use case for Lightning Connect?

In which of these scenarios is ETL a better choice than Lightning Connect?

Which of these is NOT true about external objects?

Users can get Salesforce in all of the following ways except .

The Salesforce user interface includes all of these key elements except .

When should you refresh a sandbox?

What is true about dashboard filters? (Choose three.)

When you specify a single running user of a dashboard, that user ___________.

In what order does Salesforce process rules? (Drag & Drop not supported)\nMatch the rules from the left column with their appropriate order in the right column.

All of the following are advantages of the Schema Builder except .

What should be done to create a custom object from the Schema Builder?

What should be done to create a custom field from the Schema Builder?

To leverage flows you need to .

Which three statements are true about Master-Detail relationships? (Choose three.)

What happens when you convert a picklist to a multi-select picklist? (Choose two.)

If data is lost, any list view based on the custom field will be deleted, and assignment and escalation rules may be affected.

You can convert a Text Area(Long) to E-mail, Phone, Text, Text Area or URL without data loss.

You cannot change auto number to text and vice versa and not lose your data.

You can have multiple records with the same external ID.